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How Technology is Empowering Healthcare

Adopting innovative technologies all in an effort to provide quality and lower IT management costs. CNME?s Manda Banda finds out how technology is empowering in the region.

It’s one thing for an IT vendor and its reseller partners to access the IT challenges that clients in the face. It’s quite another to walk in the shoes of doctors and nurses and feel their pain points firsthand.

But that’s what Nortel and its regional channel partner Baud Telecom and PACC Mideast Data Systems did recently when they deployed built on a foundation of Unified Communications ready technology at Sharjah Teaching Hospital and King Fahad Medical City, one of the largest healthcare providers in the Middle East.

The implementations demonstrate the determination healthcare providers in the region have in advancing innovation through technology in the Gulf region.
The deployment at the new Sharjah Teaching Hospital in the UAE has been implemented with an advanced, clinical-grade healthcare communications solution built on a foundation of Nortel Unified Communications-ready technology.

The King Fahad Medical City deployment has also been built around Nortel?s Unified Communications and will enhance and help in managing costs for the group?s four hospitals, 269 primary clinics and more than 650,000 patients annually.

The solution integrates IP Telephony, enhanced call answering, contact centre and interactive voice response (IVR) capabilities with legacy voice systems to promptly connect patients with the right clinicians for responsive, personalised care.

In addition to connecting patients with the right clinicians, it also provides King Fahad Medical City, known for its technical innovation and early adoption of advanced medical technologies, with a foundation for future communications-enabled e-health applications and services.

By utilising and adopting innovative technology to improve patient care and reduce costs, we constantly strive for better and more effective ways to serve our patients,? says Jumah F. Al Anazi, associate executive director, patient affairs at King Fahad Medical City. ?Nortel has empowered us to provide each patient with even greater attention and care than before ? so much so that we are widely sought for telephony consulting by the Ministry of Health hospitals, clinics and patients throughout Saudi Arabia.?

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