SEHA Hosts Incident Management Workshop

A variety of healthcare professionals from a range of disciplines within Abu Dhabi Health Services Company (SEHA) recently attended a two-day Incident Management for Healthcare Professionals workshop held at Sheikh Khalifa Medical City from January 17th – 18th. The workshop — which was hosted by SEHA — was run in cooperation with the Royal College of Surgeons in Ireland (RCSI); Given the high turnout during the first session, the course is being repeated from January 19th – 20th in order to make this opportunity available to as many SEHA staff as possible. Those attending the course include SEHA senior corporate staff as well as healthcare practitioners from Abu Dhabi healthcare facilities.

According to SEHA, these kinds of specialized trainings are vital to a healthcare organization’s capacity to set and measure internal benchmarks. “Effective incident management systems, when integrated with risk analysis and healthcare audit frameworks, allow us to maintain international best practices in our healthcare services,” says Dr. Mariam Al Mazrouei, Manager of Clinical Affairs for SEHA “We have long since realized that we must be proactive in this area, ensuring that patient safety remains the highest priority on our agenda.”

The workshop is specifically designed to develop healthcare professionals’ knowledge, interpretation and application of best practices in incident management. Taking a practical and team-based approach, the workshop is based on real-life case studies within the field of healthcare patient safety. This provides evidence-based guidance that can be subsequently applied to any area of today’s multi-faceted healthcare system. Ms Bernadette Kelly, Senior Clinical Affairs Specialist, is directly involved in organizing these kinds of internal programs throughout the SEHA organization, reiterated that one of the most important issues in healthcare today is ensuring the safety of patients. “We aim to ensure that all SEHA healthcare staff are aware of the concept of incident management so that it can be incorporated into existing quality programs to further improve patient safety.”

Mr. Luke Feeney, Information and Quality Consultant, (RCSI), added “What truly distinguishes healthcare facilities today is the approach they take to overcoming institutional challenges. SEHA, through the design and provision of these incident management workshops, is investing in programs that will benefit both patients and the public alike.”

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