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SCH Aims to Satisfy the Public in Qatar among Healthcare

DohaThe public satisfaction among healthcare in will be measured by the Supreme Council of Health () survey. This study will consider all private clinics and hospitals, the facilities under the Hamad Medical Corporation (HMC), and the primary health centers. “The survey will be carried out by a competent private agency and will cover a large cross-section of the Qatari and expatriate population. The purpose is to identify the strengths and weaknesses of the healthcare sector, with a focus on each provider. No such survey on this scale was carried out in the country in the past” Dr. Jamal Rashid Al Khanji, director of the Healthcare Quality Management Department told The Peninsula yesterday.

Levels of prices, treatment, waiting time, facilities, customer care and the performance of doctors, paramedics and other medical areas will be evaluated by asking people. “We are working on the details to make the survey as comprehensive as possible. Besides asking people to fill up a questionnaire, the survey team may also contact people directly over telephone since this is found to be a best way to get their opinion. Since it is an extensive survey, it would take several months to complete. We expect to complete the project by the year-end. The findings will be published for information of the public” added Al Khanji.

SCH will be able to detect the inappropriate hospitals with this survey. “We will contact them directly and force them to take the necessary steps to improve their services. SCH will soon announce the findings of a previous survey focusing on patient safety in the public and private health care facilities in the country” Al Khanji revealed.

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